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Service Desk Analyst

Job Description

Job Title:Service Desk Analyst
Company Name:Citrus Valley Health Partners
Employment Type:Full Time
Location:WEST COVINA, CA, United States
Department:Information Services Systems - CVHP
Salary: Highly Competitive
Shift Hours/ Days:Rotating - 1st, 2nd, or 3rd Shift - Weekdays & Weekends
Hours/Pay Period:80
Degree Required: None Specified
Job ID:40.84830-1-07179
Date Posted:Oct 10, 2018
Years Experience:unspecified
Campus/Location:Citrus Valley Health Partners
Note:Please read the complete description below before applying for this job.
Complete Description

Under the direction of the Director, this position coordinates first-line support and/or dispatch of support for CVHP staff, physicians, and other individuals accessing the Healthcare Information System (HCIS) and/or requiring other information needs. The Service Desk Analyst is also responsible for ensuring successful completion of other support activities/projects such as maintaining the internal telephone directory, performing confidentiality audits and maintaining HCIS password management.

Two-year degree or relevant education and training.

General understanding of the health care environment. Understanding of the HCIS applications and operating systems as required for job maintenance. Ability to analyze problems and recommend solutions. Excellent oral and written communication skills. Ability to communicate well with people over the telephone, remain calm in stressful situations, and deal effectively with customers. Excellent customer service skills required.

*Citrus Valley Health Partners is an Equal Opportunity Employer and does not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify the Human Resources Department by calling 626-858-8515.

Additional Information

Weekend and/or Holiday Rotation may be required.
Rotating Shifts may be required.